Catering, Fulfillment & Logistics Coordinator

The Job

It’s going to be fun, challenging, interesting, and certainly busy! This is a full-time position, located at our HQ in NYC. Your tasks will consist of:

  • Coordinating event & catering orders by
    • Working with potential clients to find the perfect solution for their event/party/order
    • Planning catering production and fulfillment details
    • Coordinating catering logistics including orders for shipping, NYC delivery, and in-store pick-up
    • Working with internal design team on custom catering designs & needs
    • Advising on potential new catering offerings, products, and launches
    • Manage all catering inventory and order products as needed
    • Increasing catering business with outreach and sales
  • Working with partners & clients to
    •  Make sure they have the most updated information & product offerings
    • Coordinate with teams to meet objectives and align on marketing goals
    • Check invoices for accuracy & send invoices as needed
    • Alleviate customer service issues as needed
  • Managing, Running & fulfilling ecommerce orders including
    • Planning daily shipments
    • Fulfilling orders daily by packing shipments and putting together pick-up orders
    • Coordinating all product inventory and production planning for perishable items
    • Managing and organizing all shipping accessory inventory and ordering when needed
    • Communicating with vendors, partners, & suppliers as needed
    • Making and assembling all shipping related accessories, packaging, and items needed for daily shipments
    • Reviewing invoices and submitting claims as needed
    •  Receiving and organizing all incoming packaging & supply deliveries
  • Miscellaneous projects and optimization including
    • Launching new products
    • Testing new items
    •  Year to Year and Month to Month sales comparisons
  • Day-to-day general customer service including
    •  Answering phones as needed
    • Responding to general inquiry / catering / ecommerce order emails and questions
    • Managing post-purchase feedback
  • Manage our donation initiatives by
    • Responding to donation requests
    • Managing our budget, goals, and charitable initiatives
    • Coordinating and preparing donations 

You will report directly to our Ecommerce & Marketing Manager and Event & Catering Manager. You will be working with the broader team including design, kitchen production, and our CEO.

The Ideal Candidate

We are looking for a Rockstar that is eager to jump into a scrappy small business and make it soar! You should:

  • Have killer customer service skills
  • Love desserts!
  • Be incredibly detail oriented
  • Be able to multitask like a pro
  • Be a self-starter who can take direction and run with assignments
  • Have a can-do attitude – a “no task is too small” mindset
  • Have a strong work ethic, attitude & motivation to achieve excellent results
  • Have exceptional organizational skills
  • Be a quick learner!
  •  Have really stellar verbal and written communication skills
  • Be driven, hardworking, resourceful and “up for anything” 
  • Have a creative mindset
  • Have the ability to work in fast-paced environments
  • Be able to lift 50 lbs
  • Not be afraid to get your hands dirty (literally and figuratively)
  • Be adaptable – willing to help wherever and whenever needed
  • Be able to make decisions during stressful situations
  • Believe in the DŌ vision
  • Love dogs – we have an office pup!

The Perks

  • Cookie dough (duh!)
  • A fun, young brand with a relaxed office environment and culture
  • Opportunity for growth and to grow an emerging food brand
  • Friendly, fun, and collaborative team-based work environment

This is a full-time salaried position.


About DŌ

DŌ, Cookie Dough Confections, is the world’s first edible cookie dough confectionary, founded by Kristen Tomlan. Kristen's unique take on the formerly forbidden treat is a viral success and has inspired millions of customers worldwide, including the likes of Reese Witherspoon, Kim Kardashian, Ryan Seacrest, Chrissy Teigen and John Legend, to eat cookie dough just how they crave it -- straight out of the mixing bowl! Her flagship shop in New York City’s Greenwich Village garners hour-long lines and has captured the attention of leading outlets including The New York Times, the TODAY show, People magazine, The Chew, O, The Oprah Magazine, and Food Network. Her brand has grown to include multiple retail outlets, a successful ecommerce business, shipping thousands of cookie dough confections to all 50 states, The AcaDŌmy, where guests can learn to make cookie dough through a hands-on workshop experience, an at-home safe-to-eat cookie dough mix, catering options and more! With the launch of her first cookbook, Hello, Cookie Dough: 100+ Doughlicious Confections to Eat, Bake, and Share, this past year, DŌ is growing sweeter by the day, which is where YOU come in!