Operations & Fulfillment Assistant

Operations & Fulfillment Assistant

Operations & Fulfillment Assistant


DŌ, Cookie Dough Confections is looking for an enthusiastic, reliable, organized, hyper-detailed, energetic Operations & Fulfillment Assistant to help with planning, production, and fulfillment of our E-commerce, Catering, Wholesale, Event, & Class orders.


This person will work closely with and report directly to our Catering, E-commerce & Logistics Leads. The role will also collaborate with our design and production leads.


Our ideal candidate should have experience working in a fast-paced environment, be able to think critically on their feet, use superior judgment and decision-making skills, and possess the flexibility, professionalism and organization to handle anything that comes their way!


Candidates must be available during busy times including Holiday 2021 (November 15 - December 30).


Responsibilities include:


  • Planning & Fulfilling ecommerce orders including
    • Planning daily shipments
    • Fulfilling orders daily by packing shipments and putting together pick-up orders in an accurate and timely manner
    • Coordinating all product inventory and production planning for perishable items
    • Managing and organizing all shipping accessory inventory and ordering when needed
    • Communicating with vendors, partners, & suppliers as needed
    • Making and assembling all shipping related accessories, packaging, and items needed for daily shipments
    • Receiving and organizing all incoming packaging & supply deliveries
    • Managing a clean, organized workspace
    • Helping with production in the kitchen as required
    • Other duties as assigned
  • Day-to-day general customer service including
    • Answering phones as needed
    • Responding to general inquiry / catering / ecommerce order emails and questions
    • Managing post-purchase feedback
    • Other duties as assigned
  • Coordinating event, catering, and class (ECC) orders by
    • Planning ECCproduction and fulfillment details
    • Coordinating ECClogistics including orders for shipping, NYC delivery, and in-store pick-up
    • Working with internal design team on custom ECC designs & needs
    • Manage all ECC inventory and order products as needed
    • Other duties as assigned

This is right for you if you are capable of...

  • Demonstrating excellent communication skills and customer service
  • Comfortably use Mac & Windows computers for order fulfillment and labeling
  • Being hyper organized and extremely detail oriented
  • Proficiency with Google Docs, Excel, Word (experience in Shopify, Quickbooks, familiarity with FedEx, and Trello is a plus)
  • Working on your feet and lifting and moving heavy objects (50+ lbs)
  • Have a positive, can-do attitude and a “no task is too small” mindset
  • Multitasking like a pro and learning quickly 

Experience Required: 2+ years of professional work experience.


Job Types: Part-time, hourly pay. Hours are 9:30am - 2:30pm Monday - Thursday

Benefits: Employee discount, Holidays off, Fridays off, opportunity for growth

Please know: Any one who is unvaccinated is required to wear a mask. We occasionally have a dog in the office.

Location: 550 LaGuardia Place, New York NY 10012

Work Remotely: No

Apply Here

Cookie DO, Inc. is an equal opportunity employer. We celebrate diversity, equality and inclusion.


About DO

DŌ, Cookie Dough Confections, is the world’s first edible cookie dough confectionary, founded by Kristen Tomlan. Kristen's unique take on the formerly forbidden treat is a viral success and has inspired millions of customers worldwide, including the likes of Reese Witherspoon, Kim Kardashian, Ryan Seacrest, Chrissy Teigen and John Legend, to eat cookie dough just how the crave it -- straight out of the mixing bowl! Her flagship shop in New York City’s Greenwich Village garners hours-long lines and has captured the attention of leading outlets including The New York Times, the TODAY show, People magazine, The Chew, O, The Oprah Magazine, and Food Network. Her brand has grown to include multiple retail outlets, a successful ecommerce business, shipping thousands of cookie dough confections to all 50 states, The AcaDŌmy, where guests can learn to make cookie dough through a hands-on workshop experience, an at-home safe-to-eat cookie dough mix, catering options and more!  With the launch of her first cookbook, Hello, Cookie Dough: 100+ Doughlicious Confections to Eat, Bake, and Share, this past year, DŌ is growing sweeter by the day, which is where YOU come in!