pickup policy

pickup policy

pickup guarantee

  • All pickup orders may be picked up at DŌ, Cookie Dough Confections 550 La Guardia Place New York, NY 10012.
  • Purchaser of the pickup order is required to pick up at the shop. 
  • Please have receipt or email confirmation with you at time of pick up.
  • Pickup orders are usually ready 24 hours after purchase, see below for the earliest date and time for pick up based on day of purchase.
  • Pickup orders will be held in store for maximum of 48 hours from the time the "Ready for Pickup" email is sent.
  • Pickup orders are not available for pick up on Sunday, Monday or on the following major holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving, and Christmas.
  • Since our cookie dough is perishable, we suggest storing your cookie dough in a refrigerator or freezer at your earliest convenience. We also have ice packs for purchase at the shop.

guaranteed freshness

  • Each and every cup of cookie dough is handmade to order in small batches to ensure the highest quality and taste. Enjoy!


  • Due to the perishable nature of our products, Cookie DO, Inc. does not accept returns.
  • There are no returns or exchanges. 
  • Circumstance Pending, Cookie DO, Inc. will issue a credit or re-order. 
  • If, for some reason, you are unsatisfied with your purchase, please contact our Customer Service Team within 2 days of when your order was picked up, and we will make every effort to make sure you are happy with your cookie dough experience.

payment information

  • Cookie DO, Inc. accepts Visa, Mastercard, Discover, American Express cards.  

cancellations & modifications 

  • For order cancellation or modification requests, please email us at info@cookiedonyc.com or call us at 646.892.3600 immediately. We will do our best to accommodate your needs, however, such requests may not be possible due to the order processing and production schedule.


  • The DŌ Customer Service Team can be reached Monday–Friday, 9:00AM–5:00PM EST. Please call us at 646.892.3600 or email info@cookiedonyc.com with any questions. We will do our best to accommodate your needs and make sure you are happy with your DŌ experience. 

For additional questions about our online ordering, please visit here.