Frequently asked questions

NEW SHOP         THE DŌ           PRODUCTS          SHIPPING

new shop

 

DO YOU HAVE a STOREFRONT IN NYC?

Yes! Our new storefront at 550 LaGuardia Place is NOW OPEN. We've created a brand new store experience where your cookie dough dreams can finally come true! At New York City's first ever cookie dough scoop shop, you can eat - and customize - your edible cookie dough, and make your own freshly-baked cookie creations! Even more reasons to eat DŌssert first. We try to keep all of our original flavors in stock to purchase in an 8oz to go container.  Stop by and say "HI!". We'd love to meet you! Also, free samples straight from the mixing bowl...always!
 

When is the best time to come?

If you want to avoid a line, come early and on a weekday!


Is there going to be a line?

Possibly. If so, it is definitely worth the wait. Unfortunately, we are unable to estimate the length of the line. You can expect a line on the weekends, when the weather is nice and on holidays. Read more about our line policy here.

 

are you going to sell out?

We have over 20 different flavors to choose from, so it is unlikely that we will sell out of everything. If were were to sell out, we would update our social media. Keep in mind, at the very end of the night the flavor selection might be more limited.

 

DO YOU TAKE RESERVATIONS?

We do not take reservations. 

 

DO YOU FRANCHISE?

We do not have any franchise opportunities at this time. 

 

CAN I BUY A GIFT CARD?

Our gift cards are available for purchase only in our store at this time. 

 

Are your products available for private events?

Of course! Our team will work with you to create a perfect solution for your party. Check out our Instagram or Events Page for some ideas and email info@cookieDOnyc.com for more information.  There is a $100 minimum for catering. Please note: All insurance requirements must be requested 14 days prior to the event date.

 

Can you donate to my charitable event / cause?

Please fill out this form here

The DŌ

 

IS  REALLY SAFE TO EAT UNBAKED?

You heard us right! Finally, cookie dough that you don’t have to pretend you are going to bake! All ingredients in each of our delicious, homemade recipes are completely safe to consume just as they are – unbaked. We give you peace of mind, allowing you to eat a piece of cookie dough heaven how you like it best.

 

BUT DOESN’T COOKIE DOUGH CONTAIN EGGS?

For products that typically contain eggs, we use a pasteurized egg product, which means there is NO chance of salmonella. The heat process kills any potentially harmful bacteria. Yay! You can enjoy all DŌ products unbaked.

 

WHAT ABOUT THE FLOUR YOU USE? It is raw?

We're glad you asked! We use a heat-treated, ready-to-eat flour. That means NO chance of food-borne illness or the risk that comes along with eating raw flour products. At last, worry-free treats you can't get sick from! DIG IN!

 

Can I travel with my cookie dough?

 should be stored in the fridge or freezer. If traveling, we recommend freezing it ahead of time and sticking it in a cooler or freezer bag when in transit. You can purchase ice packs and insulated bags at our HQ. If flying, we recommend freezing ahead of time and checking your cookie dough beneath the plane where it is colder and is not subject to TSA screening.
 

How should I store my DŌ? How long will it last?

must be stored in the refrigerator or freezer because it contains perishable ingredients without any additives or preservatives. If refrigerated, lasts up to three weeks – good luck keeping it around that long! If frozen, it should be consumed within three months.
 

What is the best way to keep baked cookies?

Baked cookies are best stored in an airtight container and should stay chewy and delicious for up to two weeks. They will last up to three months if frozen and will be just as tasty when you thaw them to serve!

 

HOW MANY COOKIES DOES ONE  CONTAINER BAKE?

If you have somehow resisted the urge to eat the whole unbaked tub and want to bake your cookie dough instead, do so in a preheated 350 degree oven for 10-12 minutes or until your desired doneness is achieved. Our 8oz container will bake about 6-8 cookies.

 

Can we buy your cookies already baked? What about cookie cakes?

YES! We sell baked cookies and custom cookie dough cakes. You can even build your own flavor if you want! We promise they will be a fan favorite at any event as well as be the perfect gift! Our 8x8 cakes feed about 9 people. Purchase online or contact info@cookieDOnyc.com for more information.

PRODUCTS

 

Is your store kosher?

We are excited to announce that our shop and products are certified under the National Kosher Supervision. Our Kosher certificate can be found by clicking here. 

 

Do your products contain nuts?

Some of our cookie dough flavors do contain nuts. We can point you in the right direction if you have an allergy. For those who have a severe allergy, be aware we manufacture in a facility that processes peanuts and tree nuts.

 

ARE YOUR PRODUCTS VEGAN?

We offer our chocolate chip in vegan, and our peanut butter snickerdoodle is naturally vegan (and gluten-free, too)!

 

What about gluten-free?

Sugar cookie and chocolate chip come in a gluten-free option, and our peanut butter snickerdoodle is gluten-free also!

 

DO YOU HAVE ANYTHING THAT IS VEGAN AND GLUTEN-FREE?

Our peanut butter snickerdoodle is vegan & gluten-free! Ask to sample it in our new shop!

shipping

 

DO YOU OFFER NATIONWIDE SHIPPING?

YES! View our options here! 

 

DO YOU SHIP OUTSIDE THE COUNTRY?

At this time, we are unable to ship outside the country. 

 

DO YOU SHIP YOUR BAKED GOODS AND OTHER COOKIE DOUGH TREATS?

Our shipping capabilities only allow us to ship our cookie dough containers. Stop by the shop to try out some of our other treats! 

 

CAN I ORDER FOR LOCAL PICKUP OR DELIVERY?

We are working as fast as possible to make local pickup and delivery available! Please check back soon. Catering and specialty orders are available for pickup; a minimum order of $100 is required. 

 

WHAT IF MY DATE IS NOT AVAILABLE WHEN I'M CHECKING OUT?

Unfortunately, we only have the capacity to produce a limited amount of DŌ per day to ensure the highest quality of dough for you! Please select an alternate date during check out.

 

WHAT IF I WANT DŌ SOONER?

The dates you see at checkout are the earliest available dates for shipping.  Please plan ahead when planning for a certain date or event!

 

HOW DO YOU SHIP your DŌ?

Because of the perishable nature of our product, we take every precaution in making sure that it arrives safely and ready to eat. In order to do that, we ship it on ice in an insulated container for overnight delivery.
Read more on our shipping policies here! 

 

Have other questions?

Feel free to email us at info@cookieDOnyc.com or use the contact section of our website.
 

Have a DŌlicous Day!