Frequently asked questions
DO YOU HAVE STOREFRONT IN NYC?
Our new storefront at 550 LaGuardia Place is NOW OPEN. We've created a brand new store experience where your cookie dough dreams can finally come true! At New York City's first ever cookie dough scoop shop, you can eat - and customize - your edible cookie dough, make your own freshly-baked cookie creations! Even more reasons to eat DŌssert first.
We try to keep all of our original flavors in stock to purchase in an 8oz to go container. If you HAVE to have a certain flavor, we recommend ordering ahead to guarantee that we have it ready for you! Stop by and say "HI!". We'd love to meet you! Also, free samples straight from the mixing bowl...always!
When is the best time to come?
As early as possible! We open at 10 am.
Is there going to be a line?
Yes. But it is definitely worth the wait. Unfortunately, we are unable to estimate the length of the line. Read more by clicking here.
WHEN WILL ONLINE ORDERING BE AVAILABLE?
We are working as fast as possible to make online ordering available again! Please check back soon.
DO YOU FRANCHISE?
We do not have any franchise opportunities at this time.
DO YOU TAKE RESERVATIONS?
We do not take reservations.
IS DŌ REALLY SAFE TO EAT UNBAKED?
You heard us right! Finally, cookie dough that you don’t have to pretend you are going to bake! All ingredients in each of our delicious, homemade recipes are completely safe to consume just as they are – unbaked. We give you peace of mind, allowing you to eat a piece of cookie dough heaven how you like it best.
BUT DOESN’T COOKIE DOUGH CONTAIN EGGS?
For products that typically contain eggs, we use a pasteurized egg product, which means there is NO chance of salmonella. The heat process kills any potentially harmful bacteria. Yay! You can enjoy all DŌ products unbaked.
WHAT ABOUT THE FLOUR YOU USE? It is raw?
We're glad you asked! We use a heat-treated, ready-to-eat flour. That means NO chance of food-borne illness or the risk that comes along with eating raw flour products. At last, worry-free treats you can't get sick from! DIG IN!
HOW DO I GET MY DŌ?
Due to overwhelming support, we are temporarily unable to accept orders online or over the phone.
Come visit us at 550 LaGuardia Place in Greenwich Village.
Can I travel with my cookie dough?
DŌ can be out at room temperature for several hours. If traveling, we recommend freezing it ahead of time and sticking it in a cooler or freezer bag when in transit. You can purchase ice packs and insulated bags at our HQ. If flying, we recommend freezing ahead of time and checking your cookie dough beneath the plane where it is colder and is not subject to TSA screening.
How should I store my DŌ? How long will it last?
DŌ must be stored in the refrigerator or freezer because it contains perishable ingredients without any additives or preservatives. If refrigerated, DŌ lasts up to three weeks – good luck keeping it around that long! If frozen, it should be consumed within three months.
What is the best way to keep baked cookies?
Baked cookies are best stored in an airtight container and should stay chewy and delicious for up to two weeks. They will last up to three months if frozen and will be just as tasty when you thaw them to serve!
HOW MANY COOKIES DOES ONE DŌ CONTAINER BAKE?
If you have somehow resisted the urge to eat the whole unbaked tub and want to bake your cookie dough instead, do so in a preheated 350 degree oven for 10-12 minutes or until your desired doneness is achieved. Our 8oz container will bake about 6-8 cookies.
Can we buy your cookies already baked? What about cookie cakes?
YES! We sell baked cookies and custom cookie dough cakes. You can even build your own flavor if you want! We promise they will be a fan favorite at any event as well as be the perfect gift! Our 8x8 cakes feed about 9 people. Purchase online or contact info@cookieDOnyc.com for more information.
Are your products available for private events?
Of course! Our team will work with you to create a perfect solution for your party. Check out our Instagram or Events Page for some ideas and email info@cookieDOnyc.com for for information. There is a $100 minimum for catering.
Are your products kosher?
We are in the process of getting our kosher certification. ALL ingredients are certified kosher. Yes, even our marshmallows.
Do your products contain nuts?
Some of our cookie dough flavors do contain nuts. We can point you in the right direction if you have an allergy. For those who have a severe allergy, be aware we manufacture in a facility that processes peanuts and tree nuts.
ARE YOUR PRODUCTS VEGAN?
We offer a number of options in-store to purchase/taste/scoop as well.
What about gluten-free?
We also have a selection of gluten-free flavors in-store and online.
DO YOU HAVE ANYTHING THAT IS VEGAN AND GLUTEN-FREE?
Have other questions?
Have a DŌlicous Day!