INTRODUCING subscriptions

Join The Cookie Dough Club™ and get new flavors and packs shipped for free every month! This can't get any sweeter!

Frequently Asked Questions

When will I get my Cookie DŌ?

If you subscribe between the 1st and 20th of the month by 11:59PM EST, your first order will ship immediately, and your second order will ship on the 1st Tuesday of the next month. If you subscribe between the 21st and 30th by 11:59PM EST, your first order will ship immediately and your second order will ship on the 1st Tuesday of the month after next.

For example, if you order on June 1-20th, you will receive your first order within 3-7 business days and your second order will ship out on the 1st Tuesday of July. If you order on June 21-31st, you will receive your first order within 3-7 business days and your second order will ship out on the 1st Tuesday of August.

Can I skip my next shipment?

This option is only available for our month-to-month subscription. You can skip your shipment by going to your account, clicking on “delivery schedule”, and choosing the “skip” button for that particular month. We won’t send that scheduled shipment but your delivery schedule will resume as usual for the following month. The deadline for skipping your order for the following month is the 20th of the current month.

What’s your cancellation policy?

Month-to-month subscribers can cancel at any time. Our subscriptions are not eligible for refunds or exchanges.

What do I do if my box is damaged during shipping or I’m missing an item?

Please contact info@cookiedonyc.com immediately with pictures of the damaged box or amount of containers.

How much does shipping cost?

Shipping is free!

When will I be billed?

You will incur a one-time charge at the time of purchase for the selected subscription. For every subsequent subscription renewal, you will get charged on the first of the month. For example, if you purchase a 3-month subscription, you will get charged when you first purchase the subscription, and then after the 3 months, for a renewal of that subscription for another 3 months.

What’s included in my subscription?

Your subscription includes four, 8 oz. containers of safe-to-eat cookie dough! You’ll get new flavors as they are introduced on our menu as well as customized lids during holidays.

Who delivers my box?

UPS will deliver your order. Please ensure you are home within 5 hours of delivery- as your order consists of perishable items! You will receive tracking information once your order has been shipped.

What if I move or change my address?

You can edit your shipping address in your account profile by clicking on “subscriptions” and choosing “edit” next to your current shipping address. Please note that we require 14 business day’s notice to modify your shipping address in order for your next order to be delivered to the updated address.

Can I update my billing address?

Yes! Once logged into your account, click on “billing information” and edit either your billing address or credit card information.

Can I have an order shipped to a PO box?

We do not ship to P.O. boxes. Please provide an alternate address during checkout.